Shipping policy
Production of products
- Production times serve as an estimated timeline and do not warrant that the products will be produced and shipped by a specific date. We will do our best to meet this timeline. With the exception of our custom gowns which have a production time of approximately 21-30 days, all other items are produced within approximately 18 days (or less) of receiving your order.
- All Product Sizes are expected to be accurate, but due to the nature of making customised products by hand and one by one, there will be marginal size differences in the finished item to the sizes quoted on this website.
- Delivery Times are stated in good faith. Wherever a delivery time is stated, it serves as a guide timeline and we do not warrant that the products will be with you on a specific date. We will do our best to meet these timelines. Over 96% of our products are delivered inside our quoted timelines.
- Shipping to anywhere outside of Trinidad and Tobago may attract local customs and duty charges, which are beyond our control and are based on the customs laws of the receiving territory. We are not obliged to indemnify such costs should they arise, and they will become a matter for the recipient.